North Colony Animal Clinic COVID-19 Response PlanNorth Colony Animal Clinic COVID-19 Response Plan
Dear North Colony Animal Clinic Clients,
Due to the constant changing environment surrounding the outbreak of the COVID-19 virus we are having to make some changes to the business operations of our hospital and adapt a "Pet Care While Social Distancing" business model.
June 30, 2020 update: Due to the increasing positive cases in Denton County, and to keep our team and community safe, our clinic will continue to work curbside for all of our appointments, drop offs, and food or medication pick ups through July 31, 2020. We will reevaluate and monitor our federal, state, and local authorities for the best time to begin our slow reopening.
Below outlines our Pet Care "Social Distancing" Plan of Action:
- When arriving for scheduled appointments have cats in a carrier and dogs ready to be transferred to one of our leashes.
- Call us from the parking lot when you arrive. A staff member will come out and collect your pet as well as any pertinent history.
- Our doctors will examine your pet while you wait in the car and then we will call you to discuss plans for care
- If for any reason you need to leave during the appointment please contact the main clinic line.
- We can arrange payment and will return your pet when treatment is complete.
- If you need pet food or medication please call ahead so we can have it ready. Call from the parking lot to make payment and we will bring it out to your car.
- IF YOU ARE SICK OR ANY MEMBER OF YOUR FAMILY IS SICK please don't come in. We must protect the wellness of our staff, if we get sick we will not be able to care for your pets.
- IF YOU ARE IMMUNO COMPROMISED please call the clinic and we will try to solve the issue via telemedicine.
We have monitored how the rest of the Veterinary community is proceeding given the current crisis and are following guidelines set forth by the American Veterinary Medical Association. We feel that this is the best and safest way to proceed in a situation that is unlike anything we have encountered before. It is not a decision that we have made easily. The potential economic impact to our hospital is frightening but the health and well-being of our human community is more important. We will be monitoring the crisis closely and will inform you of any changes in the above protocols.STAY SAFE!! Call us if you have any questions or concerns.
Thank you for your continued trust in us.
Dr. Greg Darbro Dr. Tim Bowe Dr. Kathleen Bowe Dr. Kaitlin Grimes Dr. TJ Bowe